Is Mail Order Food Safe?

• Make sure the company sends perishable items, like meat or poultry, cold or frozen and packed with a cold source. It should be packed in foam or heavy corrugated cardboard.
• The food should be delivered as quickly as possible—ideally, overnight. Make sure perishable items and the outer package are labeled “Keep Refrigerated” to alert the recipient.
• When you receive a food item marked “Keep Refrigerated,” open it immediately and check its temperature. The food should arrive frozen or partially frozen with ice crystals still visible or at least refrigerator cold—below 40 °F as measured with a food thermometer. Even if a product is smoked, cured, vacuum-packed, and/or fully cooked, it still is a perishable product and must be kept cold. If perishable food arrives warm—above 40 °F as measured with a food thermometer—notify the company. Do not consume the food. Do not even taste suspect food.
• Tell the recipient if the company has promised a delivery date. Or alert the recipient that “the gift is in the mail” so someone can be there to receive it. Don’t have perishable items delivered to an office unless you know it will arrive on a work day and there is refrigerator space available for keeping it cold.

Sending Food Through the Mail

Americans also enjoy cooking foods that are family favorites and mailing these items to family and friends. The same rules that cover the mail order industry also apply to foods prepared and mailed from home. Make sure perishable foods are not held at temperatures between 40 and 140 °F, the “Danger Zone”, for longer than 2 hours. Pathogenic bacteria can grow rapidly in the “Danger Zone”, but they may not affect the taste, smell, or appearance of a food. In other words, you cannot tell that a food has been mishandled or is unsafe to eat.

For perishable foods prepared at home and mailed, follow these guidelines:

• Ship in a sturdy box.
• Pack with a cold source, i.e., frozen gel packs or dry ice.
• When using dry ice:
  • Don’t touch the dry ice with bare hands.
  • Don’t let it come in direct contact with food.
  • Warn the recipient of its use by writing “Contains Dry Ice” on the outside of the box.
• Wrap box in two layers of brown paper.
• Use permanent markers to label outside of the box. Use recommended packing tape.
• Label outside clearly; make sure address is complete and correct.
• Write “Keep Refrigerated” on outside of the box.
• Alert recipient of its expected arrival.
• Do not send to business addresses or where there will not be adequate refrigerator storage.
• Do not send packages at the end of the week. Send them at the beginning of the week so they do not sit in the post office or mailing facility over the weekend.
• Whenever possible, send foods that do not require refrigeration, e.g., hard salami, hard cheese, country ham.

Sending or Receiving Mail Order Food Must Be Inspected

Whether you are the sender or the recipient it is important to always check and double check your packaging and ingredients before serving them to your family or even just to yourself. If anything looks bad contact the sender. In my experience most are very easy to work with and are exceptional at either refunding or replacing things that have been damaged or arrive spoiled.